Circuit Court Of Jackson County, Missouri
	Vacant Position
	Date: 08/29/2019 Posting No.: 2019183

Salary Range For Internal/Rehire Applicants: - Annually

EXTERNAL APPLICANTS CLICK HERE TO APPLY; INTERNAL APPLICANTS GO TO EPICOR ESS (The internal application for promotion/transfer may be obtained on the HR ICON on Lotus Notes) Employment Specialist: Jannice Okoye. Applicants for clerical positions which require skill testing must be tested for consideration. ALL CURRENT EMPLOYEES APPLYING FOR THESE POSITIONS MUST SUBMIT AN INTERNAL APPLICATION FORM TO HUMAN RESOURCES.

• POSITION PURPOSE: To design, implement, troubleshoot, analyze and maintain LAN/MAN/WAN equipment and related services, performing complex technical duties involved with client/server and network infrastructure hardware and software.

• MAJOR TASK STATEMENTS AND REPRESENTATIVE ACTIVITIES (Percentage of Time): (The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job; other tasks/duties may be assigned. The area to which the job is assigned will govern which duties apply. Management reserves the right to amend and change responsibilities, work shift/schedule, facility, or department to meet business and organizational needs as necessary, including but not limited to the re-assignment of employees and positions, elimination of positions, and opening, moving, or closing of facilities and units.)
  
  • 45% Manage overall network for optimal performance.
    · Design, install and configure network and security infrastructure and monitoring tools, including network switches, routers, firewalls, intrusion/detection/prevention systems.
    · Ensure all network traffic is correctly routed through router support and configuration, by upgrading and configuring proper protocols and connectivity, which also involves remote sites and wireless components;
    · maintain network security by opening/closing ports, and performing configurations and upgrades for Internet Work Operation System;
    · Install edge switches and routers which includes Virtual Local Area Networks (VLAN) and Voice Over Internet Protocol (VOIP).·
  • 35% Monitor network hardware and traffic; identify and correct system failures and outages; deploy system changes and enhancements.
    · Monitor network traffic through software tools and take preventive measures to avoid traffic slowdown or failure in networked applications;
    · monitor network switches for port and wireless controller outages;
    · troubleshoot and take corrective actions as necessary;
    · interact with vendors and research knowledge base systems for research, problem resolution and changes implementation;
    · provide technical direction to IT staff and advise of network implementations, modifications, etc.;
    · respond to calls during off-duty hours to resolve problems, which may involve travel to work site.
    
  • 20% Assist in defining plans for future automation needs and participate in budget process: prepare reports and perform related duties.
    · Provide input and recommendations for immediate, short-term, and long term needs and objectives, both departmental and court-wide, with respect to network infrastructure;
  · research and evaluate products, service and emerging technologies to stay current on industry trends and development.
  
  
• SUPERVISION OF: None.
  
• SUPERVISION BY (Include level of Supervision): Minimal supervision provided by Assistant Director, Court Information Technology. Work monitored by results of assignments and projects, deadlines met, and meetings.
  
• SERVICE RESPONSIBILITY:
  • Internal: All levels of Court staff. Provides for and maintains network connections and installations to external and internal users. Troubleshoots and resolves connection problems.
    
  • External: Various Jackson County departments and partner agencies, including Jackson County IT, Sheriff, and Prosecuting Attorney; Office of State Courts Administrator; any other agencies with access to Court applications.
    
• PRIMARY EQUIPMENT, TOOLS, MATERIALS USED: Computer and peripheral equipment, servers and storage devices; telephone including use of voice mail; copier/printer/scanner/fax; technical manuals and guides, both paper and electronic; computer-generated and handwritten diagrams, forms, and reports.
  

MINIMUM EDUCATION AND EXPERIENCE:

• MINIMUM EDUCATION AND EXPERIENCE: (Education above the minimum stated may be substituted on a year for year basis for the required general experience; experience above the minimum stated may be substituted on a year for year basis for the required education.)
  
  • EDUCATION: Associate’s degree or Technical Trade School in Computer Science, Information Technology or a business- related field, preferably with an emphasis in computer science coursework.
    
  • EXPERIENCE: Three years directly-related experience in Cisco network infrastructure design and support. Experience must specifically include Cisco router support and configuration, Windows Operations Systems, Cisco InternetWork Operation System (IOS) and WAN/MAN/LAN administration.
    
  • SPECIAL REQUIREMENTS: Must submit to and pass criminal background check as prescribed by Courts.
    
    • Employees in this position are subject to reasonable suspicion testing for illegal drug use.
      
• KNOWLEDGE , SKILLS, AND ABILITIES: Knowledge, skills, and abilities required to function at an acceptable level in the position.

· Skilled with computers and peripheral equipment, including switches, routers, cables, etc.; telephone, network test and diagnostic equipment, technical manuals and guides, computer-generated and handwritten diagrams, forms, and reports; small tools
· Ability to communicate effectively, both orally and in writing and to prepare clear, complete, and logical reports, technical documentation, and presentations.
· Ability to bridge the gap between technical knowledge and communicate with end users with terms and language they understand.
· Ability to make sound decisions in accordance with best practices, regulations, and court policies and procedures.
· Ability to work independently under minimal supervision.
· Ability to work and relate in a positive fashion toward individuals from diverse backgrounds and maintain effective working relationships.
· Ability to help create and work in a team environment.
· Excellent customer service skills.
· Ability to prepare clear, complete and logical reports and documentation, which can be highly detailed in nature.
· Ability to think logically and apply logic to tasks.
· Ability to establish job priorities and follow through in an independent fashion.
· Ability to apply specialized · Extensive knowledge of the capabilities of computers, peripheral equipment and networking, including routers, switches and wireless connections.knowledge to individual cases and problems and devise effective solutions.
· Ability to organize and prioritize a variety of demands on time.
· Ability to operate a motor vehicle and drive between facilities to transport equipment or meet with users.

• WORKING CONDITIONS: Work environment and facilities required to work in as well as physical demands and/or mental requirements. (This is not an inclusive list; other tasks/duties may be assigned.)
  
  • OFFICE ENVIRONMENT: Employees are protected from weather conditions or contaminants, but occasional temperature changes may occur; subject to all weather conditions when driving to different facilities to meet with users. White noise in environmentally controlled computer room; equipment may accumulate dust and dirt. Involves sedentary work in an office or computer room environment; physical requirements such as handling hardware, cabling, etc., in cramped or closed areas, from floor to ceiling level, is essential. Driving to various local sites involving transporting of equipment in all types of weather conditions is required.
    
  • STANDING - 25% of time – Required when working at servers or switches at standing height. Required when speaking with or assisting individuals; while observing processes; waiting for meetings, elevators, etc.
    
  • WALKING - 15 % of time – Required when moving around hardware, delivering or retrieving equipment, information, files, etc., from within the office or from other departments or floors to meet with users; attending meetings in other buildings; walking to and from vehicle when travelling to other facilities.
    
  • SITTING - 40 % of time – Required when monitoring equipment; creating reports.
    
  • DRIVING/TRAVEL – 20 % of time – Required when driving to and from remote sites; may transport co-workers; transport materials when visiting sites to install, remove, replace equipment.
    
  • LIFTING/CARRYING - 100 lbs. – Required when carrying, lifting or moving equipment to different locations.
    
  • PUSHING/PULLING - 200 lbs. – Required when moving equipment to different locations using cart.
    
  • VISION – 100% - Required for most tasks; punching down network cable; use personal computer, reading and composing documentation and manuals, completion of reports, forms, and correspondence; driving to and from remote sites.
    
  • HEARING – 55% - Must be adequate for normal conversation with employees or users, both in person and via telephone and listening to equipment for problems or normal sounds.
    
  • SPEECH – 45% - Must be able to speak and understand English clearly to obtain and/or provide detailed information by telephone and in person.
    
  • CLIMBING/BALANCING – 5% - Reaching equipment via ladder.
    
  • STOOPING/KNEELING/CROUCHING/CRAWLING – 15% - Reaching equipment at a low level; connecting equipment located on floor; entering and leaving vehicle.
    
  • REACHING/HANDLING – 95% - Required on most tasks while handling cables and equipment, reaching in and around cables and equipment, plugging in cables, using power tools, using keyboard, tracing cables when you can’t see them, writing reports and messages.
    
  • EMOTIONAL/MENTAL FACTORS: Stressful situations while making changes to equipment that affects many users, network problem outage, upset users; interpersonal contact while working and communicating routinely with staff and users; decision making; concentration while making mathematical calculations, network cabling to equipment.